Here are the answers to some of our most commonly asked questions…

Plan management is one of the 3 ways you can choose to manage the funding of your NDIS plan.  

With plan management, we handle all the money stuff, including paying your service providers, and help you navigate your NDIS budgets. 

The other options are to self-manage or have the NDIA manage the funding. 

Think of a plan manager as your financial sidekick.

We handle and oversee your plan’s financial aspects, so you have more time to do what you love and maximise your NDIS support.

Plan management is free for you!  

Plan management is covered in your NDIS plan as a separate item.  So, you get to enjoy all our expertise without affecting your support budgets.

Of course!

You can change your plan manager at any time. To make the change, notify your current provider, confirm your release date, and inform us (or your new plan manager). 

If you plan is in PACE, you will also need to authorise your new plan manager. 


You first need to contact the NDIA to request the change.  Once they have actioned this, we can start to manage the plan funding and assist you. 

By using a plan manager, you get all the benefits without the stress! 

BenefitNDIA ManagedSelf ManagedPlan Managed
Use registered providersYesYesYes
Use unregistered providersNoYesYes
Payment paperwork completed for youYesNoYes
Team to assist youNoNoYes
Login to track spendingNoNoYes

There are 3 types of budgets that may be funded Core, Capacity Building and Capital. 


Core Supports: help you with everyday activities, your current disability-related needs and to work towards your goals. 

Your Core budget is the most flexible, and includes four categories of support:

  1. Consumables (e.g. purchasing everyday use items such as continence aids)
  2. Daily Activities (e.g. assistance with self-care activities during the day or evening)
  3. Assistance with Social and Community Participation (e.g. supports to enable you to engage in social or recreational activities)
  4. Transport (e.g. if you are unable to use public transport because of your disability).


Capacity Building Supports:  help build your independence and skills to help you pursue your goals.

The Capacity Building support categories include:

  1. Choice and Control e.g. training in planning and plan management
  2. Daily Activity e.g. therapy aimed at building your capacity to participate
  3. Employment e.g. employment related assessment and counselling
  4. Health and Wellbeing e.g. exercise advice required because of impact of disability
  5. Home Living e.g. support to obtain/retain appropriate accommodation
  6. Lifelong Learning e.g. assistance moving from school to further education
  7. Relationships e.g. positive behavioural support strategies to reduce behaviours of concern
  8. Social and Community Participation e.g. Individual life skills development and training including public transport training and support, developing skills for community, social and recreational participation.


Capital Supports: relates to supports such as assistive technology or modifications to your home and as such depends on quotes from suppliers.

The Capital Support budget has two support categories:

  • Assistive Technology – includes equipment items for mobility, personal care, communication and recreational inclusion (e.g. wheelchairs or vehicle modifications)
  • Home Modifications (e.g. rail in the bathroom).

Do you have any other questions?